FREE SHIPPING ON ORDERS $299+ · FREE SHIPPING ON ORDERS $299+ ·
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Customer Service

Buying sealed product online means trusting it will arrive fast, safe, and as described. Here is what you need to know about ordering with Double Box Games. Questions? Email support@doubleboxgames.com — we make every effort to reply within one business day.

Quick Links

Shipping & Delivery

  • We make every effort to ship in-stock orders within 24 hours (Mon–Fri) to addresses in the contiguous United States.
  • Every order is double-boxed at no extra cost for protection in transit.
  • You will receive a tracking number by email once your order ships. Inspect your package on arrival — contact us before opening anything that looks damaged or incorrect.
  • Want in-stock items sooner? Place them in a separate order rather than combining with a preorder product. We will ship everything in an order together once it has arrived in our warehouse.
  • We do not ship internationally.  If you want to purchase product from us, you will need an address within the United States.

Preorders

  • Reserve upcoming or out-of-stock product ahead of release or reprint. Your card is charged in full at checkout, locking in your price.
  • Listed ship dates are estimates and can shift for various reasons outside of our control — we will email you if that happens.
  • We charge a 10% cancellation fee on all cancelled orders.

Returns & Damaged Items

  • Because sealed product cannot be resold as new once opened, all sales are final once shipped — except for our error or transit damage.
  • Damaged, incorrect, or incomplete order? Email us within 48 hours of delivery with photos of the item and packaging for a replacement or refund.
  • Damaged and incorrect items must be returned to us at our request and our cost.
  • Please do not open product you believe qualifies for a return as we will not accept an opened item for any reason.

Payment & Pricing

  • We accept Visa, Mastercard, and American Express.
  • Prices are in USD and exclude tax/shipping until checkout. Market comparison prices are for reference only; we reserve the right to correct pricing errors.

Order Status & Tracking

Track your order from your account or the link in your shipping confirmation email. For questions about an existing order, email us your order number.

Contact Us

Email: support@doubleboxgames.com
We typically reply within one business day. Phone support is not available at this time.

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